F.A.Q.

Returns & Exchanges
Can I return my item?
Your satisfaction makes our success and we do everything we can to fill your needs. This is why all our items come with a 100% satisfaction guarantee. If you decide that the product you purchased is not what you expected, wanted or whatever other reason, you have thirty (30) days to return it.

The buyer is responsible for all shipping fees.

The products must be received in a condition similar to the initial sale.

Want to return an item? Contact one of our customer service representatives now.

Returns must be shipped to our warehouse address: 9500 Meilleur, Suite 602 Saint-Laurent, QC H2N 2B7

How do I proceed to return an item?
Want to return an item? Contact one of our customer service representatives now.
Returns must be shipped to our warehouse address: 9500 Meilleur, Suite 602 Saint-Laurent, QC H2N 2B7
How do I know which size bike to get?
We provide a sizing guide so that you may shop with confidence on our site knowing that you are getting the right bike.
I haven't received the correct order. What should I do?
If we made a mistake with your order, we can assure you that we will make it up to you. Please contact our customer service and one of our team members will be happy to solve the issue with you.