Buying from Cycling Avenue is risk free. You either love and keep your new bike or you contact our customer service and ship it back to us within 30 days in a similar condition.
Shipping is free across Canada & continental USA for bikes, frames and wheels. Shipping is free on all orders of accessories over $CA 99, otherwise, standard shipping is $CA 9.99. An upcharge will be added for orders shipped to Nunavut, Yukon, the Northwest Territories, Alaska, Hawaii, or outside the continental USA. Additional charges may be applied for XL-XXL sizes, mountain bikes, ebike, and fat bikes.
Orders take approximately 24-48 hours before they are shipped (98% are shipped within 24 hours). Orders are only processed Monday – Friday. Once your order is shipped, you will receive the tracking information by email. You can either track your package directly on your Cycling Avenue account or on the shipping carrier's website.
You will receive your bike safely wrapped up in a box. Most bicycles will be shipped with the handlebars, front wheel, and seatpost removed. An assembly guide as well as a multi purpose tool will be included in the box to make sure you can get your new bike up and running as easily and as fast as possible. We want to assure your utmost safety so don't hesitate to contact our specialists if you have any questions.
Not 100% satisfied? Contact one of our customer service representatives, we will be happy to assist you throughout the return process. Returns must be shipped to our warehouse address: 9500 Meilleur, Suite 602 Saint-Laurent, QC H2N 2B7. The buyer is responsible for all shipping fees.